Parent Views /complaints procedure
The view and opinions of parents are very important to us at Bangabandhu. We encourage parents to share their thoughts, ideas and opinions with us as this informs us about what we are doing well and what could be improved. If you have a great idea, we would like to hear it and we always actively encourage parents to share any issues with us before it becomes a ‘problem’. Either Ms Maxwell, the Executive Headteacher or Carly Williams the Head of School is around nearly every day at the beginning and the end of the school day to talk with parents. Longer meetings can always be arranged if there is a need.
Our Annual Parent Questionniare
Each year we ask our parents to share their views on our school. We use this feedback to evaluate our provision and to help us keep improving our school. Here are the outcomes of the January 2022 questionnaire.
Parent Questionniare Outcomes - January 2022
Ofsted's Parent View
If you are a parent we would really like you to give your view of our school on the Ofsted (Office for Standards in Education) website.
Ofsted launched its Parent View website in November 2011. Parent View replaces the Parental Questionnaire used before or during inspections. Parents of children in school must register with Ofsted first before using the site. Parent View asks for your opinion on 12 aspects of our school.
By sharing your views, you will be helping Bangabandhu to improve. You will also be able to see what other parents have said about our school. If you do have a concern please make sure to talk to us about it first.
The Ofsted site requires your email address and a password to complete the questionnaire. Before registering please read the Ofsted "Terms of Use." Ofsted store email addresses in order to ensure people cannot make multiple entries from the same email address. We do will not have access to any email addresses and all results will remain anonymous.
Thank you for taking the time to give your views on Bangabandhu.
To register click on the following link - http://parentview.ofsted.gov.uk/
Ofsted state that "Parent View is not a method for complaining or sharing individual concerns about a school with Ofsted."
A Guide to Ofsted School Inspections for Parents
Complaints Procedure
If you have a concern or a complaint we recommend that in the first instance you talk to a member of staff to avoid misunderstandings and help us to address any issues.
Subsequently, if you do not think that your concern is being dealt with, please make an appointment to speak to Carly Williams, our Head of School, Ms Maxwell, the Executive Headteacher or one of the Senior Leaders. Hopefully they will be able to deal with the matter to your mutual satisfaction.
If, however, you are still not happy and wish to make an official complaint, you can write to the Chair of Governors, Dr Steffan Kennett and address the letter as care of the school. This will be sent to him. The letter should outline the reason(s) for your complaint and why you are still not happy. After investigating the matter, the Chair of Governors will respond to your letter in writing.
If you are not satisfied with the response from the Governing Body then you are entitled to write to OFSTED, the Office for Standards in Education.